FAQ

Although this is unlikely, we will occasionally cancel orders due to a shortage of materials or suspicion of fraud. We will contact you immediately with an explanation if order cancellation is necessary. Maztermind reserves the right to cancel any order.

While we do our best to mail out all orders within 03 business days of that order being placed, there are various reasons why your order may be delayed or not shipped within that time frame. These reasons include, but are not limited to, the following:

- Items are out of stock

- Items are pre-order

- A significant release or holiday period has created a large influx of orders (expect processing/shipment to happen within 2 - 4 business days during these periods)

In the event of an item being ordered that is not in stock, we will contact you, letting you know of the delay and the expected shipping date.

In ordering an item that is considered "pre-order", the expected ship date of the product will be listed on the product page at the time of ordering.

Please keep in mind that your order will ship in full once all items are available for shipment in both of the above cases. 

Any questions or concerns related to a delayed order, please email us at info@maztermind.vn and reference your order number in the email subject line.

We hope you love what you order, but in case you don’t. Please email us at info@maztermind.vn with your order confirmation number, and we will try to get back to you within 03 business days.

For more information, please read our Return & Exchange policy

We try our best to fill orders quickly, so please email us immediately, and we will do everything we can to accommodate your request. If we’re not able to cancel your order, you can easily return your unwanted items. 

Read more about how to make a return here.